Privacy Policy

1. Introduction

Metharak Family Legal Services ("Metharak", "we", "us", "our") is committed to protecting the personal data of everyone who contacts us or uses our services. This Privacy Policy explains what personal data we collect, how we use it, and the rights available to you under the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand.

This policy applies to data collected through our website at metharak.cyou, via our contact forms, by email, and during consultations at our office at 152 Petchaburi Road, Ratchathewi, Bangkok 10400.

If you have any questions about this policy, please contact our data contact at [email protected].

2. What Data We Collect

We may collect the following categories of personal data:

• Identity data: Your full name and preferred form of address
• Contact data: Email address, telephone number, and postal address if provided
• Communication data: The content of messages you send us through our website or by email
• Technical data: IP address, browser type, pages visited, and time on site (via analytics cookies, if consented)
• Consultation data: Information shared with us during the course of providing legal services

Legal basis for processing: We process your data on the basis of your consent (for marketing and analytics), contractual necessity (when providing legal services), and our legitimate interest in responding to enquiries and managing our practice.

Retention: Enquiry data is retained for up to 12 months. Data relating to legal matters we have handled is retained for 7 years in accordance with Thai professional requirements, after which it is securely deleted.

3. How We Use Your Data

We use your personal data for the following purposes:

• Responding to enquiries sent through our website or by email
• Scheduling and managing consultations and appointments
• Delivering the legal services you have requested
• Communicating with you throughout the course of your matter
• Maintaining records as required by Thai legal professional obligations
• Improving our website through analytics (only with your consent)

We do not use your data for automated decision-making or profiling, and we do not sell your personal data to any third party.

4. Data Protection Measures

• All data in transit is encrypted using TLS/HTTPS
• Access to client files is restricted to staff members who need it for their role
• Physical records are stored securely at our Bangkok office
• In the event of a data breach, we will notify affected individuals and the relevant authority as required under the PDPA

5. Cookies

Our website uses essential cookies to function and, with your consent, optional analytics cookies to understand how visitors use the site. You can manage your cookie preferences at any time through our Cookie Policy page.

6. Data Sharing

We do not share your personal data with third parties except in the following circumstances:

• When required by Thai law or court order
• With court authorities as part of the legal services you have engaged us to provide
• With IT and website service providers who support our operations, under strict data processing agreements

7. Your Rights

Under the Thai PDPA and applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (where retention is not legally required)
• Withdraw consent to processing where consent is the legal basis
• Request data portability in a structured, commonly used format
• Lodge a complaint with the Personal Data Protection Committee of Thailand

To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have received data from a minor, please contact us immediately so we can take appropriate action.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before submitting any personal data to them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Where changes are material, we will note the updated date at the top of this page. Continued use of our website or services after changes constitutes acceptance of the updated policy.